Our Staff

Tina_Adkins_IMG_4882

Tina Adkinstadkins@crisiscontrol.org
Director of Client Services

Tina arrived at Crisis Control in 2000 when she was hired as the Financial Coordinator. In 2005 she became the Assistant Director of Client Services, and was promoted to Director of Client Services in 2014. She trains and oversees the Client Services volunteers and manages the department’s budget. She is married and has a son and two granddaughters.

Tina says, “I see my job as a calling from God. I feel blessed and honored to have a part in this ministry.”

Trish_Bennett_IMG_4875

Trish Bennett-Slusspbennett@crisiscontrol.org
Pharmacy Services Coordinator

Hired in late 2013, Trish is a Certified Pharmacy Technician with experience as an inventory control specialist for a long-term care pharmacy. She is originally from Mocksville, but now lives in Winston-Salem where she enjoys cooking, nature and pet photography, and being with her yorkshire terrier.

Trish says, “Being here at Crisis Control Ministry has put my faith back in humanity. It is not about us; it’s all about helping others.”

IMG_3463

Sandy Bestsbest@crisiscontrol.org
Kernersville Office Intake Coordinator

Sandy works part-time in our Kernersville office. She is a former Crisis Control Board member and has been associated with the organization since 1988. Originally from Wyoming, Sandy is married with two children and two grandchildren. In her spare time, she is involved in wildlife rescue and rehabilitation, and it’s not unusual for Sandy to bring a baby animal she is caring for to the office.

Sandy says, “I have, from the beginning of my experience with Crisis Control to this day, felt that this organization is by far the most amazing place for people to go for assistance, understanding, and compassion.”

IMG_3409

Bill Blackburnbblackburn@crisiscontrol.org
Director of Training

Bill joined Crisis Control Ministry as a volunteer in the pharmacy in 2011 and was hired in October 2015. With many years of experience in the training world, he is managing the Personal Development Program which is a series of training classes designed to assist our clients with learning new life skills. Bill is also involved with our Poverty Simulations which are 2-hour events provided to organizations within our community and are great “experiences” for anyone wanting to walk in the shoes of someone living in poverty.

Bill says: “Being a volunteer at Crisis Control has been great, but to be able to help our clients through training and assisting them with learning new skills is an awesome experience!”

Luis_Colon_IMG_4917

Luis Colonlcolon@crisiscontrol.org
Client Services Coordinator

Rev. Luis Colon joined Crisis Control in 2001 and is our bilingual staff member who meets with each client to verify that they have all the necessary documents needed for an interview. He has a B.A. in Biblical & Theological Studies and is a practicing minister with a local congregation. Originally from Puerto Rico, Luis is married and has six children.

Luis says, “I see my job at Crisis Control as appointed from heaven because I can make a difference to the Hispanic population and to the community at large.”

IMG_3526

Cathy Craig-Wilderccraig-wilder@crisiscontrol.org
Pharmacist

A proud graduate of UNC-Chapel Hill, Cathy has been our staff pharmacist since 2011. She has more than 20 years pharmacy experience and is a member of the Northwest Pharmacist Association. Cathy is married with two children.

Cathy says, “Working as a pharmacist for Crisis Control Ministry makes a rewarding career even more fullfilling – but what I truly love the most is being part of an amazing organization that is guided by its wonderful volunteers, some of which have given years and even decades of dedicated service to provide help for those in need.”

IMG_3438

Paul Cribbpcribb@crisiscontrol.org
Operations Manager

A native of Winston-Salem, Paul graduated from R.J. Reynolds High School and received his associate degree in Computer Database Management from Ashworth University. He joined Crisis Control in 1999 after more than 20 years in the grocery business. As operations manager, Paul looks after our building maintenance, manages our database, warehouse and food pantry operations, as well as in-kind donations and food drives. He is married and has one son and two grandchildren.


Margaret_Elliott_IMG_5429

Margaret Elliottmelliott@crisiscontrol.org
Executive Director

Margaret joined Crisis Control as executive director in 1999. She is responsible for the overall operations of the ministry as well as community relations, board relations, fundraising and strategic planning. Margaret has a B.A. in Political Science from St. Andrews Presbyterian College and a Master’s in Public Administration from UNC-Greensboro. She is an ordained ruling elder with the Presbyterian Church (USA), serves as Clerk of Session at Trinity Presbyterian Church and services on the coordinating committees of several collaborative groups. She is married and has three children and one grandchild.

Margaret says, “There’s nothing better than working with people who share the same passion to help others. It is also great to work in a community where we can build meaningful relationships with each other, regardless of our economic differences.”

IMG_3401

Chelsea Franzesecfranzese@crisiscontrol.org
Assistant Director of Client Services

After a stint volunteering at Crisis Control, Chelsea joined the staff in a part-time position, finally becoming the full-time pharmacy technician in 2005. In 2007, she became the Breaking the Cycle case manager until 2011, when she was named the Pharmacy Operations Manager. She was promoted to Assistant Client Services Director in 2014, where she interviews clients for the pharmacy and food pantry certification programs, as well as scheduling volunteers in Client Services. Chelsea holds a B.A. in Psychology from UNC-Chapel Hill. She lives in Salisbury with her husband and daughter and enjoys gardening, shopping and movies.

Chelsea says, “Working at Crisis Control is not just a job – it gets inside of you; it becomes who you are.”

IMG_3357

Karen Hayneskhaynes@crisiscontrol.org
Finance and Office Manager

A graduate of Salem College and with an associate degree from Davidson Community College, Karen handles accounts payable and receivable, financial reports, budgeting, audit and payroll for Crisis Control. She is married with three children and is very active in her church, Fraternity Church of the Brethren.

Karen says, “I am very thankful to be a part of this ministry.”


Shannon_Heck_IMG_5410

Shannon Hecksheck@crisiscontrol.org
Philanthropy Associate

Like many on our staff, Shannon first came to Crisis Control as a volunteer.  She joined the Philanthropy staff in 2014. Shannon handles grants and direct appeal projects. She also assists with all aspects of donor services. Shannon is a graduate of Wake Forest University and is married with two children.

Shannon says, “I am excited to be part of an organization that works diligently to provide hope and help to so many in our community.”

Kathy_Hoffner_02_IMG_4846

Kathy Hoffnerkhoffner@crisiscontrol.org
Director of Kernersville Office

Kathy has been with Crisis Control since 1996 and is responsible for the management of the Kernersville office, including direct client services, volunteer recruitment and training, marketing, public relations and special events for the Kernersville area. She received a Certificate in Non-Profit Management in 2004, graduated from Leadership Kernersville in 2006, and received a Certificate in Human Services from Forsyth Tech in 2009. She is a member of the Piedmont Regional Association of Volunteer Administrators and is an Ambassador for the Kernersville Chamber of Commerce.

Kathy says, “I feel like God led me to Crisis Control over 20 years ago. This is more than a job or even a career; it is a full-time Christian service in a mission I believe in. I am blessed to be counted part of this wonderful organization.”

Vicki_Jones_IMG_4936

Vicki Jonesvolunteer@crisiscontrol.org
Director of Community and Volunteer Relations

Vicki has the responsibility for building and maintaining partnerships throughout our community, as well as recruiting, selecting, placing and training volunteers. She began at Crisis Control in 1998 and received Certification in Volunteer Administration from the N.C. Association of Volunteer Administration and Certification in Non-profit Management from Duke University. She is a member of the Piedmont Regional Association of Volunteer Administration and the North Carolina Association of Volunteer Administration.

Her favorite quotation is: “May you always be overwhelmed by the grace of God rather than the cares of life.”

IMG_3421

Kate McCaullykmccaully@crisiscontrol.org
Community Relations Associate

Kate has been with Crisis Control since 2004 and assists with donor services, including maintaining records of giving.  Kate was born and raised in Pittsburgh, PA, and is married with two adult children.

Kate says, “I am thrilled to be part of a place where our community comes together, providing the resources of time and money to help one another; a place where respect, love and concern are shown every day and success is measured by how many neighbors are kept fed, warm, and healthy.”

Cynthia_Mickle_IMG_4922

Cynthia Micklecmickle@crisiscontrol.org
Food Pantry Manager

Like several of our staff, Cynthia came to Crisis Control as a volunteer and served in that capacity for 11 years before becoming part of our staff in 2000. She is responsible for supervising the volunteers in the food pantry, ordering stock, and assisting clients, as well as support for other Client Services staff. She has two children and three grandchildren.

Cynthia says, “Crisis Control has become my ‘other family’ and I enjoy what I do here.”

Chris Morris

Chris Morriscmorris@crisiscontrol.org
Pharmacy Technician

Image coming soon!

Robin Paxtonrpaxton@crisiscontrol.org
Director of Philanthropy

Image coming soon!

Glenda Ruizgruiz@crisiscontrol.org
Family Engagement Specialist – Old Town

Carol Wilson

Carol Wilsoncwilson@crisiscontrol.org
Community Engagement Coordinator