Our Staff


Tina Adkinstadkins@crisiscontrol.org
Director of Client Services

Tina arrived at Crisis Control in 2000 when she was hired as the Financial Coordinator. In 2005 she became the Assistant Director of Client Services, and was promoted to Director of Client Services in 2014. She trains and oversees the Client Services volunteers and manages the department’s budget. She is married and has a son and two granddaughters.

Tina says, “I see my job as a calling from God. I feel blessed and honored to have a part in this ministry.”


Trish Bennett-Slusspbennett@crisiscontrol.org
Pharmacy Services Coordinator

Hired in late 2013, Trish is a Certified Pharmacy Technician with over 10 years’ experience including being a Senior Pharmacy Technician for a retail chain and an inventory control specialist for a long-term care pharmacy. At CCM she trains and oversees all of the pharmacy volunteers, processes pharmacy donations, and operates our Patient Assistance Program, which allows us to get free medications directly from pharmaceutical companies. She is originally from Mocksville, but now lives in Winston-Salem with her husband. In her spare time, she enjoys walking, reading, and spending time with her fur babies.

Trish says, “Being here at Crisis Control Ministry has put my faith back in humanity. It is not about us; it’s all about helping others.”


Sandy Bestsbest@crisiscontrol.org
Kernersville Office Intake Coordinator

Sandy works part-time in our Kernersville office. She is a former Crisis Control Board member and has been associated with the organization since 1988. Originally from Wyoming, Sandy is married with two children and two grandchildren. In her spare time, she is involved in wildlife rescue and rehabilitation, and it’s not unusual for Sandy to bring a baby animal she is caring for to the office.

Sandy says, “I have, from the beginning of my experience with Crisis Control to this day, felt that this organization is by far the most amazing place for people to go for assistance, understanding, and compassion.”


Bill Blackburnbblackburn@crisiscontrol.org
Director of Training

Bill joined Crisis Control Ministry as a volunteer in the pharmacy in 2011 and was hired in October 2015. With many years of experience in the training world, he is managing the Personal Development Program which is a series of training classes designed to assist our clients with learning new life skills. Bill is also involved with our Poverty Simulations which are 2-hour events provided to organizations within our community and are great “experiences” for anyone wanting to walk in the shoes of someone living in poverty.

Bill says: “Being a volunteer at Crisis Control has been great, but to be able to help our clients through training and assisting them with learning new skills is an awesome experience!”


Lesley Colonlcolon@crisiscontrol.org
Client Services Coordinator

Lesley fell in love with non-profit work through her volunteering experiences in Latino and low-income community programs. At CCM, she schedules client services appointments, conducts initial assessments, and serves as a bilingual interpreter. She is finalizing a B.A. in International Global Affairs & Development and Biology from UNCG and is an active member of the New Jerusalem Church, Latino Community, Women’s Fund of Winston-Salem, and the American Medical Student Association.

Lesley says: “Crisis Control Ministry is like no other place I have experienced before. The warmth, dedication and focus to guide, educate and assist is overwhelmingly nourishing, shifting one’s entire being.”


Cathy Craig-Wilderccraig-wilder@crisiscontrol.org

A proud graduate of UNC-Chapel Hill, Cathy has been our staff pharmacist since 2011. She has more than 20 years pharmacy experience and is a member of the Northwest Pharmacist Association. Cathy is married with two children.

Cathy says, “Working as a pharmacist for Crisis Control Ministry makes a rewarding career even more fullfilling – but what I truly love the most is being part of an amazing organization that is guided by its wonderful volunteers, some of which have given years and even decades of dedicated service to provide help for those in need.”


Paul Cribbpcribb@crisiscontrol.org
Operations Manager

A native of Winston-Salem, Paul graduated from R.J. Reynolds High School and received his associate degree in Computer Database Management from Ashworth University. He joined Crisis Control in 1999 after more than 20 years in the grocery business. As operations manager, Paul looks after our building maintenance, manages our database, warehouse and food pantry operations, as well as in-kind donations and food drives. He is married and has one son and two grandchildren.



Margaret Elliottmelliott@crisiscontrol.org
Executive Director

Margaret joined Crisis Control as executive director in 1999. She is responsible for the overall operations of the ministry as well as community relations, board relations, fundraising and strategic planning. Margaret has a B.A. in Political Science from St. Andrews Presbyterian College and a Master’s in Public Administration from UNC-Greensboro. She is an ordained ruling elder with the Presbyterian Church (USA), serves as Clerk of Session at Trinity Presbyterian Church and services on the coordinating committees of several collaborative groups. She is married and has three children and two grandsons.

Margaret says, “There’s nothing better than working with people who share the same passion to help others. It is also great to work in a community where we can build meaningful relationships with each other, regardless of our economic differences.”


Chelsea Franzesecfranzese@crisiscontrol.org
Assistant Director of Client Services

After volunteering at Crisis Control for a couple of years, Chelsea joined the staff as the full-time pharmacy technician in 2005. In 2007, she became the Breaking the Cycle case manager until 2011, when she was named the Pharmacy Operations Manager. She was promoted to Assistant Client Services Director in 2014, where she primarily interviews clients for the pharmacy and food pantry certification programs and schedules volunteers in Client Services. Chelsea holds a B.A. in Psychology from UNC-Chapel Hill. She lives in Salisbury with her husband and two children and enjoys gardening, shopping, and spending time with her family.

Chelsea says, “Working at Crisis Control is not just a job – it gets inside of you; it becomes who you are.”


Karen Hayneskhaynes@crisiscontrol.org
Finance and Office Manager

A graduate of Salem College and with an associate degree from Davidson Community College, Karen handles accounts payable and receivable, financial reports, budgeting, audit and payroll for Crisis Control. She is married with three children and is very active in her church, Fraternity Church of the Brethren.

Karen says, “I am very thankful to be a part of this ministry.”



Kathy Hoffnerkhoffner@crisiscontrol.org
Director of Kernersville Office

Kathy has been with Crisis Control since 1996 and is responsible for the management of the Kernersville office, including direct client services, volunteer recruitment and training, marketing, public relations and special events for the Kernersville area. She received a Certificate in Non-Profit Management in 2004, graduated from Leadership Kernersville in 2006, and received a Certificate in Human Services from Forsyth Tech in 2009. She is a member of the Piedmont Regional Association of Volunteer Administrators and is an Ambassador for the Kernersville Chamber of Commerce.

Kathy says, “I feel like God led me to Crisis Control over 20 years ago. This is more than a job or even a career; it is a full-time Christian service in a mission I believe in. I am blessed to be counted part of this wonderful organization.”


Vicki Jonesvolunteer@crisiscontrol.org
Director of Community and Volunteer Relations

Vicki has the responsibility for building and maintaining partnerships throughout our community, as well as recruiting, selecting, placing and training volunteers. She began at Crisis Control in 1998 and received Certification in Volunteer Administration from the N.C. Association of Volunteer Administration and Certification in Non-profit Management from Duke University. She is a member of the Piedmont Regional Association of Volunteer Administration and the North Carolina Association of Volunteer Administration.

Her favorite quotation is: “May you always be overwhelmed by the grace of God rather than the cares of life.”


Kate McCaullykmccaully@crisiscontrol.org
Community Relations Associate

Kate has been with Crisis Control since 2004 and assists with donor services, including maintaining records of giving.  Kate was born and raised in Pittsburgh, PA, and is married with two adult children.

Kate says, “I am thrilled to be part of a place where our community comes together, providing the resources of time and money to help one another; a place where respect, love and concern are shown every day and success is measured by how many neighbors are kept fed, warm, and healthy.”


Cynthia Micklecmickle@crisiscontrol.org
Food Pantry Manager

Like several of our staff, Cynthia came to Crisis Control as a volunteer and served in that capacity for 11 years before becoming part of our staff in 2000. She is responsible for supervising the volunteers in the food pantry, ordering stock, and assisting clients, as well as support for other Client Services staff. She has two children and three grandchildren.

Cynthia says, “Crisis Control has become my ‘other family’ and I enjoy what I do here.”


Tricia Murphytmurphy@crisiscontrol.org
Special Events & Marketing Coordinator

A former volunteer, Tricia joined Crisis Control in October 2017 and comes to us with many years of marketing experience. She is a graduate of NC State University and received her MBA from Appalachian State. Tricia is married with two grown daughters and is an ordained Deacon and Elder at Highland Presbyterian Church.

“I am so humbled for the opportunity to use my talents to help others.”


Chris Morris

Chris Morriscmorris@crisiscontrol.org
Pharmacy Technician

Chris joined Crisis Control Ministry in early August 2016. He is a Certified Pharmacy Technician and has been since 2012. Coming from a hospital and retail setting has allowed him to connect and serve people in need with more compassion and understanding. When he’s not at Crisis Control, he enjoys spending time with his wife and three kids as well as playing basketball.

Chris says, “Being a part of Crisis Control Ministry has made me feel as though I’m doing my duty to serve the Lord. I am honored to work with such a great staff and volunteers.”

Robin Paxton

Robin Paxtonrpaxton@crisiscontrol.org
Director of Philanthropy

Robin joined the CCM staff in February 2017 and works in fund development. A graduate of Purdue University, she holds a certificate in non-profit management from Duke University and has experience in fundraising and public relations. She and her husband have two children and two grandchildren.

One of Robin’s favorite quotes is from Winston Churchill: “We make a living by what we get; we make a life by what we give.”


Glenda Ruizgruiz@crisiscontrol.org
Family Engagement Specialist – Old Town

Glenda was an active volunteer at Old Town Elementary School when Crisis Control opened the Family Resource Center there in 2016. Glenda’s knowledge of the school community and her bilingual abilities made her the perfect person to staff that location. Glenda is the mother of twin girls who attend Old Town and she enjoys spending her free time with them.

Glenda says, “I am very lucky to be part of this wonderful organization that provides hope to our community and is dedicated to helping others.”

Carol Wilson

Carol Wilsoncwilson@crisiscontrol.org
Community Engagement Coordinator

Carol joined Crisis Control Ministry in 2016 to work with our collaborative partners in the Heathy Eating Initiative. Carol was born and raised in Michigan and has a community advocacy background. She is married with two children and is an active member of Grace Presbyterian Church.