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Client Services Coordinator
QUALIFICATIONS: Minimum of a High School diploma with 2-3 years of work experience; Bilingual skills preferred with ability to speak both Spanish and English; Ability to work well with others as well as independently; Organizational and critical thinking skills are a must; Working knowledge of word processing, spreadsheet, database and computer software applications; Complete knowledge of community resources with the ability to work well with volunteers; Excellent written and verbal communication skills.
JOB SUMMARY: Schedule general client services appointments and conduct interviews; Conduct pharmacy certification and recertification interviews for Spanish-speaking clients; Serve as a general bilingual interpreter for client services issues; Assist with conducting client service and intake processing with clients seeking general ministry services.
HOURS OF WORK: Part-time Monday through Friday
8:30 a.m. to 12:00 p.m. or 1:00p.m to 4:00 p.m. (1:00p.m to 7:00 p.m Tuesdays)
A. Be familiar with all ministry guidelines and procedures.
B. Schedule general client services appointments and schedule and conduct pharmacy certification or recertification interviews for Spanish-speaking clients.
C. Maintain a professional and cooperative manner as well as appearance with clients, volunteers, staff, and the community.
D. Conduct Intake screening process to prepare client for interview.
E. Provide nurture and support to ministry volunteers.
F. Work with telephone receptionist to locate records and to provide information to clients, volunteers, and the community.
G. Confirm that telephone receptionist is providing all clients with the list of needed information when they are checked in.
H. Accurately input client data into Apricot database.
I. Confirm that front door is unlocked at beginning of both shifts and locked at the end of both shifts.
J. Ensure lobby is clean and front desk locked at end of each work day.
A. Attend monthly CCM staff meetings and other full-staff meetings or events as required.
B. Attend departmental meetings as scheduled by the Director of Client Services.
C. Participate in on-going training activities either provided by CCM or other designated agencies.
D. Participate on Board committees as needed.
E. Participate in volunteer engagement by encouraging prospective and current volunteers, showing appreciation to our volunteers, and holding our volunteers accountable.
F. Perform other duties as assigned.