Who We Are

Director of Client Services

Tina arrived at Crisis Control in 2000 when she was hired as the Financial Coordinator. In 2005 she became the Assistant Director of Client Services, and was promoted to Director of Client Services in 2014. She trains and oversees the Client Services volunteers and manages the department’s budget. She is married and has a son and two granddaughters.

Tina says, “I see my job as a calling from God. I feel blessed and honored to have a part in this ministry."

Database Manager

Mary retired from Global Brands Group in January 2020 where she was an SAP (Systems, Applications and Products) Data Associate/Master Data person. When she retired, she was hoping to begin volunteering in the community but that was two months before the COVID-19 pandemic hit. She was happy to be able to take this position to give back to others while utilizing her skill set. In her spare time, she enjoys the outdoors, gardening, birdwatching and hiking.

Assistant Director of Client Services

Hired in late 2013, Trish worked as our Pharmacy Services Coordinator until she was promoted to Assistant Director of Client Services in 2024. Now, she works directly with staff and volunteers to provide financial, food, and pharmacy services to our clients. She is originally from Mocksville but now lives in Winston-Salem with her husband and fur babies. In her spare time, she enjoys reading and photography.

Trish says “Being here at Crisis Control Ministry has put my faith back in humanity. It’s not about us; it’s all about helping others.”

Public Relations & Marketing Manager

Tammy Caudill is an experienced Marketing, Public Relations and Creative Professional with a demonstrated history of working with nonprofit and government organizations as well as the private sector. She has a long relationship with Crisis Control Ministry, previously providing the organization with marketing and creative services on a contract basis.

Tammy says, "The work of the ministry and the community it serves has long been close to my heart."

Pharmacist

A proud graduate of UNC-Chapel Hill, Cathy has been our staff pharmacist since 2011. She has more than 30 years pharmacy experience and is a member of the Northwest Pharmacist Association. Cathy is married with two children.

Cathy says, “Working as a pharmacist for Crisis Control Ministry makes a rewarding career even more fullfilling – but what I truly love the most is being part of an amazing organization that is guided by its wonderful volunteers, some of which have given years and even decades of dedicated service to provide help for those in need.”

Operations Manager

A native of Winston-Salem, Paul graduated from R.J. Reynolds High School and received his associate degree in Computer Database Management from Ashworth University. He joined Crisis Control in 1999 after more than 20 years in the grocery business. As operations manager, Paul looks after our building maintenance, manages our database, warehouse and food pantry operations, as well as in-kind donations and food drives.

He is married and has one son and two grandchildren.

Executive Director

Margaret joined Crisis Control as executive director in 1999. She is responsible for the overall operations of the ministry as well as community relations, board relations, fundraising and strategic planning. Margaret has a B.A. in Political Science from St. Andrews Presbyterian College and a Master’s in Public Administration from UNC-Greensboro. She is an ordained ruling elder with the Presbyterian Church (USA), is a member at Trinity Presbyterian Church and serves on the coordinating committees of several collaborative groups. She is married and has three children and four grandchildren.

Margaret says, “There’s nothing better than working with people who share the same passion to help others. It is also great to work in a community where we can build meaningful relationships with each other.”

Food Pantry Manager

Tonya joined Crisis Control Ministry in May of 2023. With 17 years of retail and grocery experience, she brings a wealth of knowledge to her role as food pantry manager. Tonya is a native of Winston-Salem. In her spare time, she enjoys spending time with friends, and her beloved pets (2 cats and a dog). She is very active in her local church.

Tonya says, "I am thankful that God brought me here. I live my life by Romans 8:31. I have a passion for helping people and believe it is my life’s mission."

Finance Manager

Joining the Ministry in 2006, Karen is a graduate of Salem College. She handles accounts payable and receivable, financial reports, budgeting, audit and payroll for Crisis Control. She is married with three children and two grandchildren and is active in her church, Fraternity Church of the Brethren.

Karen says, “I am very thankful to be a part of this ministry.”

Director of Kernersville Office

Kathy has been with Crisis Control since 1996 and is responsible for the management of the Kernersville office, including direct client services, volunteer recruitment and training, marketing, public relations and special events for the Kernersville area. She received a Certificate in Non-Profit Management in 2004, graduated from Leadership Kernersville in 2006, and received a Certificate in Human Services from Forsyth Tech in 2009. She is a member of the Piedmont Regional Association of Volunteer Administrators and is an Ambassador for the Kernersville Chamber of Commerce.

Kathy says, “I feel like God led me to Crisis Control over 25 years ago. This is more than a job or even a career; it is a full-time Christian service in a mission I believe in. I am blessed to be counted part of this wonderful organization.”

Chontel Holman joined the Crisis Control Ministry team in February of 2024. Her position, Intake Specialist, was a newly created position. This role was created to address the increased demand for services. Her warm smile and pleasant demeanor are welcoming to our neighbors facing a crisis.

Client Services Coordinator

Jhoana joined Crisis Control Ministry in 2023. From her previous experience in the dental field, Jhoana brings wonderful people skills to her role of working with clients. In addition to her bright personality, her bilingual skills are a great asset.

She and her husband Nicolas moved to Winston-Salem in 2020 from Manassa, Virginia. They have a beautiful little girl named Mariana. She loves spending time with family, friends and her two cats, Meatball and Spaghetti.

Director of Community & Volunteer Relations

Abbey McCall is the Director of Community and Volunteer Relations at Crisis Control Ministry. Abbey has over seven years of experience working in nonprofits. She started her career in the Triangle working for the Inter-Faith Food Shuttle. She has experience with volunteer management, event planning, fundraising, and marketing and communications. She is a graduate of Elon University’s Sport and Event Management program. As a North Carolina native, she enjoys spending time hiking with her husband and their Aussiedoodle, Jake.

Abbey says, “I am blessed to have the privilege of sharing the Crisis Control Ministry mission with others in the community and love serving an organization that helps their neighbors during difficult times.”

Office Manager

Heather joined Crisis Control Ministry in February 2022 as the Office Manager. She is a graduate of UNC Wilmington and the University of South Carolina. She has previously worked in the non-profit sector as a Volunteer Coordinator before briefly moving out of state. She is excited to be back in North Carolina and to have the opportunity to be a part of CCM.

Outside of work she enjoys reading and camping with her husband and their dog.

Pharmacy Technician

Chris joined Crisis Control Ministry in early August 2016. He is a Certified Pharmacy Technician and has been since 2012. Coming from a hospital and retail setting has allowed him to connect and serve people in need with more compassion and understanding.

When he’s not at Crisis Control, he enjoys spending time with his wife and five kids as well as playing basketball.

Chris says, “Being a part of Crisis Control Ministry has made me feel as though I’m doing my duty to serve the Lord. I am honored to work with such a great staff and volunteers.”

Kernersville Client Services Coordinator

After serving as a interviewer and volunteer lead for 12 years, David joined the staff as the Client Services Coordinator in Crisis Control Ministry's Kernersville office in 2021. Before joining the staff, he also served as a tax preparer at the Senior Center in Kernersville. During his free time, he enjoys visiting his extended family in West Virginia.

David says "Crisis Control is a ministry of neighbors helping neighbors, fulfilling Jesus' commandment to love your neighbor as yourself."

In November, Crisis Control Ministry welcomed Brandon to our team. He helps to pick up donations of food from local grocery stores and from places that conduct food drives. He also helps stock and inventory items in our warehouse and food pantries.

Director of Philanthropy

Angie began her philanthropic journey as a volunteer grassroots fundraiser for local animal rescue groups in the late 1990s. Having worked professionally for the last eight years for multiple nonprofit organizations in Forsyth and Guilford counties, coordinating capital campaigns and leading annual fundraising projects, she is delighted to be working with the amazing team at Crisis Control Ministry to help her neighbors during their most difficult and stressful times.

Angie says, “It’s a blessing to support the compassionate services that can truly transform a person's situation.”